Wondering if the standard plan is right for you? Here are some FAQs to help you decide.

1. Do I need to have a paid account?

Yes, if there are more than 5 people with access to Uptick.

Paid Examples:

Manager + 5 team members = 6 people

Manager + 3 team members and Manager + 2 team members = 7 people

Free Examples:

Manager + 4 team members = 5 people

Manager + 1 team member and Manager + 2 team members = 5 people

2. Who "counts" as a users when calculating billing?

Any person who has been invited to your account and has not been deactivated.

3. Do I have to pay for past employees?

No, any team members who have been deactivated don't count towards your subscription amount.

4. Can I pay annually and get a discount?

Yes, paying annually gives you a 25% discount and changes the price to $6/person/month instead of $8/person/month

5. What happens if I add new team members after paying annually?

Uptick will prorate the cost of additional users to line up with the rest your paid users.

6. How do I get a refund?

If you're not satisfied with Uptick, reach out to us at [email protected] we'd love to talk with you about it.

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