Wondering if the standard plan is right for you? Here are some FAQs to help you decide.
1. Do I need to have a paid account?
Yes, if there are more than 5 people with access to Uptick.
Paid Examples:
Manager + 5 team members = 6 people
Manager + 3 team members and Manager + 2 team members = 7 people
Free Examples:
Manager + 4 team members = 5 people
Manager + 1 team member and Manager + 2 team members = 5 people
2. Who "counts" as a user when calculating billing?
Any person who has been invited to your account and has not been deactivated.
3. Do I have to pay for past employees?
No, any team members who have been deactivated don't count towards your subscription amount.
4. Can I pay annually and get a discount?
Yes, paying annually gives you a 25% discount and changes the price to $6/person/month instead of $8/person/month
5. What happens if I add new team members after paying annually?
Uptick will prorate the cost of additional users to line up with the rest of your paid users.
6. How do I get a refund?
If you're not satisfied with Uptick, reach out to us at [email protected] we'd love to talk with you about it.